Privacy Policy

Last updated: 19 June 2026

This notice explains how JetSpace Limited (“JetSpace”, “we”, “us”, “our”) collects and uses your personal data, and the rights you have over it. It applies to our website at www.jetspace.work, to enquiries and viewings, and to the services we provide to customers of our serviced and virtual office space.

Who we are

JetSpace Limited is the data controller responsible for your personal data.

• Company: JetSpace Limited, registered in England and Wales, company number 11607045
• Registered address: 23 Grand Parade, Brighton, BN2 9QB
• Data protection contact: privacy@jetspace.work
• Phone: 01273 917977

If you have any questions about this notice or about how we handle your data, please contact us using the details above.

The personal data we collect

Type of data	Examples	How we collect it
Enquiry details	Name, email address, telephone number, your message and preferred callback time	Our website enquiry form, email, or phone
Customer and account details	Contact details, company name, billing and payment information, the terms of your licence or agreement, and access or building information	When you book a viewing, take space with us, or use our virtual office service
Identity and due-diligence information	Identification documents where we are required to verify customers (for example, virtual office or mail-handling customers)	Directly from you
Correspondence	Records of emails, calls and messages between us	Directly from you
Technical and security data	IP address, browser and device information, and security event logs	Automatically, via our web server and our security software (Wordfence) and spam protection (Google reCAPTCHA)
Usage data	Pages visited and how you use the site	Automatically, via analytics cookies where you have consented

We do not knowingly collect data from children. Our services are aimed at businesses.

How we use your data, and our lawful basis

Under UK data protection law we must have a lawful basis for using your personal data. Our bases are set out below.

What we do	Why	Lawful basis
Respond to your enquiry and arrange viewings	To answer your questions and discuss taking space	Legitimate interests, and steps taken at your request before entering a contract
Provide and manage your office space, virtual office or services	To deliver the agreement between us, including billing	Performance of a contract
Keep the website and our premises secure	To prevent spam, fraud and abuse (Wordfence and reCAPTCHA)	Legitimate interests in protecting our site and business
Understand how the website is used	Analytics, where cookies are enabled	Consent
Send you marketing about our services	Only where you have asked us to, or are an existing customer for similar services	Consent, or legitimate interests (with an opt-out in every message)
Meet our legal and accounting obligations	Tax, accounting and regulatory record-keeping	Legal obligation

Where we rely on legitimate interests, you can ask us to explain our reasoning, and you can object (see “Your rights” below). Where we rely on consent, you can withdraw it at any time.

Who we share your data with

We do not sell your personal data. We share it only with organisations that help us run our business, and only as far as needed:

• Our website host and email provider, who store the site and deliver enquiry emails (including our email-sending tool, WP Mail SMTP).
• Google, which provides services embedded in our site: Google Analytics (analytics), Google reCAPTCHA (spam protection), Google Maps (location maps) and Google Fonts. These services may receive your IP address and related technical data.
• Wordfence, our website security provider, which processes IP addresses and request data to protect the site.
• Professional advisers such as our accountants and, where necessary, legal advisers.
• Authorities or regulators, where we are required to share information by law.

These providers act as our processors and may only use your data on our instructions, except where they are independent controllers for their own services (such as Google).

Sending data outside the UK

Some of our providers, including Google, are based in or process data in the United States and other countries. Where your data is transferred outside the UK, we rely on appropriate safeguards recognised under UK law, such as the UK extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement, or Standard Contractual Clauses. You can ask us for more detail using the contact above.

How long we keep your data

Data	Retention
Enquiries that do not lead to an agreement	Up to 2 years from our last contact, then deleted
Customer and account records	For the duration of our relationship, then up to 6 years to meet tax and legal requirements
Identity and due-diligence records	As required by the relevant regulations, then deleted
Website analytics	For the retention period set in our analytics tool
Security logs	A short rolling period needed for security monitoring

When we no longer need your data, we securely delete or anonymise it.

Your rights

You have the following rights over your personal data:

• Access a copy of the data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure of your data in certain circumstances.
• Restriction of how we use your data in certain circumstances.
• Objection to processing based on our legitimate interests, and to direct marketing at any time.
• Portability, to receive certain data in a portable format.
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email privacy@jetspace.work. We will respond within one month. This can be extended by up to two further months for complex requests, in which case we will tell you. Exercising your rights is free in most cases.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to us directly. Please contact daryl@jetspace.work. We will acknowledge your complaint within 30 days, investigate it without undue delay, keep you informed of progress, and tell you the outcome.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. We would, however, appreciate the chance to address your concerns first.

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Cookies and similar technologies

Cookies are small files placed on your device. We use a small number of essential cookies to make the site work, and, with your consent, cookies for analytics and embedded Google services. The main cookies you may encounter are:

Cookie / source	Purpose	Type
WordPress session and security cookies	Keep the site working and secure	Essential
Google reCAPTCHA	Tells humans from bots to protect our forms	Security
Google Maps	Displays our location maps	Functional
Google Analytics	Measures how the site is used	Analytics (consent)

You can control non-essential cookies through our cookie banner and through your browser settings. Blocking some cookies may affect how the site works. Exact cookie names and durations can vary as our providers update their services.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last revised. Significant changes will be highlighted on this page.